FAQ
What distinguishes Rusuo Accelerator from other accelerators on the market?
Rusuo Accelerator's significant distinction from traditional accelerators lies in the underlying protocol. Most accelerators still use IPsec or IKEv2, while Rusuo Accelerator is fully based on the WireGuard protocol, which consists of only 4000 lines of code (IPsec exceeds 600,000 lines), offering a 3-5 times increase in transmission speed and substantially reducing battery consumption. Additionally, Rusuo Accelerator's zero-logs policy has been independently audited by Cure53, and the audit report is fully transparent, truly achieving a balance of speed and security.
What operating systems and devices does Rusuo Accelerator support?
Rusuo Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as major Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Rusuo Accelerator offers detailed router configuration tutorials, supporting popular router firmware like Asus, Netgear, OpenWrt, allowing you to protect all your connected devices with one setup.
How can I get a refund if I'm not satisfied with Rusuo Accelerator?
Rusuo Accelerator offers a 30-day unconditional money-back guarantee. If you're not satisfied with the service within 30 days of purchase, simply reach out to our customer support via live chat or email at support@vpnjs.net, no reason needed, to request a full refund. Refunds are typically processed back to your payment account within 1-3 business days.
What is the actual connection speed I can achieve with Rusuo Accelerator?
Rusuo Accelerator has deployed over 3000 high-speed server nodes globally. Actual tests show that connections to Asia-Pacific nodes have an average latency of under 30ms, while connections to North American nodes have a latency of approximately 80-120ms, with download speeds consistently reaching over 500Mbps under gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Rusuo Accelerator maintains stable and smooth connections even in complex network environments.
What does Rusuo Accelerator's zero-logs policy entail?
Rusuo Accelerator’s zero-logs policy covers all aspects: no recording of your original IP address, connection timestamps, visited websites or domains, DNS queries, or traffic bandwidth usage data. All servers operate in pure RAM environments, automatically clearing data upon physical reboot. This policy has been rigorously reviewed by the internationally renowned auditing firm Cure53, and the complete audit report is available on the Rusuo Accelerator website.
How do I configure Rusuo Accelerator on my router?
Rusuo Accelerator offers detailed router configuration tutorials, supporting mainstream router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, etc. Configuration steps typically include: 1) logging into the router management interface; 2) accessing the acceleration client settings; 3) importing the configuration file provided by Rusuo Accelerator; and 4) entering your Rusuo Accelerator account credentials. Once configured, all devices connecting to that router's WiFi will automatically receive accelerator protection, eliminating the need to install clients on each device individually.
Can Rusuo Accelerator be used to watch streaming content?
Yes, Rusuo Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly play 4K Ultra HD videos. Rusuo Accelerator regularly updates its server IP pool to ensure a stable streaming experience. However, users should note that Rusuo Accelerator does not encourage violations of any streaming platform's terms of service.
Will using Rusuo Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Rusuo Accelerator has a minimal impact on internet speed. In most cases, speed loss is under 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (like video streaming or P2P), using Rusuo Accelerator might actually improve speeds because the encrypted connection prevents deep packet inspection (DPI) and traffic identification by the ISP.
Does Rusuo Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning Version of Rusuo Accelerator supports up to 6 devices online simultaneously, while the Premium Version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and more without extra charges. For additional devices, we recommend configuring Rusuo Accelerator on your router to protect all family devices with one setup.
How does Rusuo Accelerator safeguard my security on public WiFi?
Public WiFi is a high-risk environment for data theft by hackers. When connected to Rusuo Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even through man-in-the-middle attacks or sniffing. Rusuo Accelerator also offers an automatic connection feature, which activates accelerator protection when an insecure WiFi network is detected.
Is the zero-logs policy of Rusuo Accelerator verified by a third party?
Yes, Rusuo Accelerator's zero-logs policy has been independently audited by the internationally renowned security firm Cure53. The auditing team conducted comprehensive checks of Rusuo Accelerator's server infrastructure, codebase, and operational processes, confirming that Rusuo Accelerator does not log any identifiable user data. The complete audit report is publicly available on the Rusuo Accelerator website.
Does Rusuo Accelerator support Linux systems?
Yes, Rusuo Accelerator provides a native command-line client for Linux, supporting major distributions including Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and Kill Switch.
Does Rusuo Accelerator offer static IP addresses?
Yes, the Premium Version of Rusuo Accelerator includes an exclusive static IP address. Static IPs are particularly useful for scenarios such as remote access to office networks or NAS, running online services requiring fixed IPs, and avoiding captcha challenges triggered by frequent IP changes. The static IP is allocated exclusively to you and is not shared with other users.
How can I ensure that Rusuo Accelerator does not leak my IP address?
Rusuo Accelerator has robust leak protection mechanisms in place: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from revealing your real IP through WebRTC interfaces; IPv6 leak protection ensures that IPv6 traffic is also protected. You can use the built-in leak testing tools in the Rusuo Accelerator client or visit third-party testing sites to verify your protection status.
Can Rusuo Accelerator handle network interference?
Rusuo Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, Rusuo Accelerator's obfuscation mode helps users keep a stable connection to the free internet. However, it is essential to use accelerators responsibly and comply with local laws and regulations.
What payment methods does Rusuo Accelerator support?
Rusuo Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can offer additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways, ensuring the safety of your payment information.
In which regions does Rusuo Accelerator have servers?
Rusuo Accelerator has deployed over 3000 servers across more than 80 countries and regions worldwide. Key coverage areas include North America (over 30 cities in the U.S., 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), as well as the Middle East and Africa (UAE, South Africa, Turkey).
Does Rusuo Accelerator provide browser extensions?
Yes, Rusuo Accelerator offers browser extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only traffic within the browser (without affecting other applications). They are particularly suitable for scenarios requiring quick IP location changes, such as cross-border shopping comparison. The browser extensions also come with built-in WebRTC leak protection and ad blocking features.
How can I contact Rusuo Accelerator's customer support team?
Rusuo Accelerator provides multiple customer support channels: 1) 24/7 live chat—visit the Rusuo Accelerator website to talk to customer service in real time, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, with replies typically within 24 hours; 3) Help center—containing hundreds of detailed tutorials and troubleshooting guides. Our support team offers bilingual service in Chinese and English.
How does Rusuo Accelerator's ad blocking feature work?
Rusuo Accelerator Lightning Version and Premium Version include built-in ad blocking and malicious website protection features. This function operates at the DNS level, maintaining a domain blacklist with over 1 million rules, blocking the loading of ad trackers, malware domains, and phishing sites at the DNS resolution stage. This method is more efficient than traditional browser ad blocking plugins, as it prevents unwanted connection requests at the network level.